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Frequently asked questions (FAQ)
What is Bigfix ?
Bigfix is a Device Care Company, providing hybrid model sales and service of electronic devices, home appliances, medical equipment and electric vehicles.Click here to know more
What is the Bigfix Franchise?
Bigfix collaborates with entrepreneurs to help them setup and operate modern multi brand retail outlets in any of the following categories: Electronic Devices like Mobilephones, Laptops, PCs, Printers, etc... Home Appliances like TV, Washing Machine, Dishwasher, etc… Electric Mobility like Vehicles, Charging Stations, Battery, etc…
What are the activities performed in the Bigfix store?
Bigfix store are designed to perform the following activities
✓ New & Refurbished multi-category Product Sales
✓ Accessories Sales
✓ Repair Service
✓ Charging Kiosks
✓ Warranty Desk
What are the types of franchise available?
We provide the following types of franchise program
✓ Unit Franchise
✓ Shop-in-shop Kiosk Franchise
✓ Master Franchise
How much is a Unit Franchise?
We charge a reasonable one time non-refundable signup fee. Valid for 3 years. Please call our franchise agent on +91-8447733848 to discuss in detail about investment plan
What is Bigfix EXprs?
Bigfix EXprs is a service aggregation platform (Uber for Repair). We provide an opportunity to street corner devices, appliances and mobility shops to attach themselves to our platform and benefit from our vast domain knowledge in operating a care/ experience center. Partner agents can use our award winning Web & mobile app to enrol their agency to our platform and gain direct access to customers.
What is the training support provide by Bigfix?
We operate a training center in Chennai. We undertake NSDC affiliated training of various sector skills including TSSC, ESSCI, ASDC, NASCOM etc… Bigfix operates a E-Learning portal (www.bigacademy.in) for continuous improvements of technicians deployed through our platform.
Do you provide on-site training?
Yes, we can depute a trainer to your location for two weeks, The partner will have to bear the boarding and lodging expenses of the trainer.
What kind of staffing support is provided by bigfix?
Our placement division helps in identifying and employing resources, We offer free recruitment for the first batch of employees.
What type of Retailing Consulting does Bigfix provide?
Bigfix helps partners in the following
✓ Location Selection
✓ Store Layout
✓ Signage Design
✓ In-store Branding Designs
✓ Stock Sourcing br> ✓ Equipment & Tools Sourcing
✓ Staff Sourcing, Skilling & Certification
✓ Goto Market Support
✓ Digital Marketing Services
What is the average team size suggested?
We suggest 3-4 Staff at the beginning.
✓ Center Manger (Store Owner),
✓ Repair Technician
✓ Counter Sales Executive
✓ Biker/ Support Staff
How do you supply materials?
Partner can use our online ordering system www.bigbuy.in to purchase stock.
We supply the following
✓ New Products
✓ Spare parts
✓ Refurbished Devices
✓ Tools & Equipment
How do you source materials?
We identify suppliers from China and perform a through QC before sourcing materials. We also locally validate and source materials from suppliers across India.
What type of operational support do you provide?
We operate a call center
✓ Multilingual Agents
✓ 10Am - 7Pm Voice, Email & Chat Support
✓ IVR/ Tollfree
What type of marketing support do you provide?
Bigfix performs following digital marketing activities.
✓ Google SEO
✓ Google Maps
✓ Google AdWords
✓ Facebook Posts
✓ Blog Pages, Instagram, Twitter, etc...
Bigfix central marketing actively builds alliances with various corporates to help generate business.
How many franchise centers are operational?
We currently have 25 centers operational across India. We intend to scale up to 350 centers.
Do I have to be a technical person to run Bigfix franchise?
We encourage tech savvy entrepreneurs to take-up our franchise. We also expect 100% involvement and direct participation in day to day operations.
What is the typical size of the store?
We recommend 400-600 Sqft, capable of accommodating visitors, front desk, accessory display and repair & storage area.
Do You Operate A Model Store?
Yes, Bigfix operates a model ecare center in Ashok Nagar, Chennai. We expect our partners to visit our store and take a first hand impression.
What are the royalty charges?
Bigfix charges 8% on labour charges as royalty.
What is warranty on repair?
Bigfix has declared 100 days warranty on repairs to customers (subject to terms). We expect the partners to provide the same.
Will you route online business to partners?
Yes, Orders originating in your zone will be validated and routed to you. We will consider customer rating and reviews and decide on lead volumes.
Do you charge for lead generation?
We provide ?25000/- complementary credit on sign-up. ?100 will be debited against every successful case. We encourage partners to maintain a minimum credit balance of ?10000/- to receive leads.
Do we have to be GST compliant?
Yes, All transactions are with bills.
Is CCTV surveillance necessary?
Yes, all our repairs have to be performed under CCTV coverage. Partner is also obliged to share CCTV credentials with Bigfix for surveillance.
What type of branding support do you provide?
Our designers will help in designing the following marketing materials
✓ Visiting Card
We expect partners to print and install them at their respective locations.
Bigfix works with advertising agents to develop and promote audio/ visual campaigns.
What software support do you provided?
Bigfix has invested in the following software and provide unlimited access to our partners,
✓ Web Site & Applications
- bigfix.in (E-Repair Portal)
- Bigbuy.in (E-Shop Portal)
- bigacademy.in (E-Learning Portal)
✓ Mobile Apps (Android/ iOS).
- Cx App (Book, Track, Pay, Ratecard, Wallets & Support)
- Px App (Onboarding, Franchise Documents, Lead Bank, Repair Management, Inventory, Billing, Analytics & Support)
?Integration with Payment Gateway, SMS Gateway, Diagnostic Software, CRM Software, HRM Software, etc…
Digital transformation software
AI/ML Driven Application for Franchise and Marketplace Partners.
Registration & Onboarding
Stock & Inventory
Dashboard & Analytics
Notification & Messaging
Happy to be certified and Recognized as a Startup by the Department of Industrial Policy and Promotion, Govt of India.